Shipping & Returns

Made-to-order fulfillment

True Story apparel is produced after you place your order. Most orders are prepared in approximately 2–5 business days. This production estimate is separate from carrier transit time and is not guaranteed during high-volume periods.

Shipping and tracking

Shipping cost and the available delivery methods are calculated at checkout based on the destination and products in your order. You will receive a shipping confirmation with tracking when the package is handed to the carrier.

Products may be fulfilled from different facilities. An order containing multiple items can arrive in separate packages.

Address changes and delivery issues

Review your shipping address carefully before completing checkout. If an address is incorrect, contact us as soon as possible. Once production or shipping begins, changes may not be possible and reshipping costs may apply.

Damaged, defective, misprinted, or lost orders

Contact us within 30 days of delivery for a damaged, defective, or misprinted item, or within 30 days of the estimated delivery date for a package lost in transit. Include your order number and clear photos for quality issues. Approved claims may receive a replacement or refund.

Size, color, and change-of-mind returns

Each product is made specifically for the order, so returns and exchanges are not accepted for buyer’s remorse or an incorrectly selected size or color. This does not limit any rights that cannot be excluded under applicable law.